Useful Links & Industry Guidance
Useful Information:
Energy regulator Ofgem has published some useful guides for small business consumers in relation to contracts, switching, complaints and enquiries and TPI’s:
https://www.ofgem.gov.uk/ofgem-publications/83822/481tpifacsheetmay15web-pdf
Water regulator Ofwat's Customer Protection and Code of Practice outlines water retailer responsibilities towards non domestic consumers:
https://www.ofwat.gov.uk/customer-protection-final-code-practice-non-household-retailers/
Links:
Ofgem (Office of Gas & Electricity Markets)
Ofwat (Water Services Regulation Authority)
The Energy Ombudsman
Citizens Advice
Consumer Council for Water (CCW)
Trading Standards
Competition and Markets Authority (CMA)
Department for Business Energy and Industrial Strategy (BEIS)
Energy UK
The Energy Networks Association
Smart Energy GB
Association of Meter Operators
https://www.ombudsman-services.org/sectors/energy
https://www.tradingstandards.uk/consumers/support-advice
https://www.gov.uk/topic/competition/consumer-protection
https://www.gov.uk/government/organisations/department-for-business-energy-and-industrial-strategy
https://www.energynetworks.org/
https://www.smartenergygb.org/en