Useful Links & Industry Guidance

Water regulator Ofwat's Customer Protection and Code of Practice outlines water retailer responsibilities towards non domestic consumers:


Ofgem (Office of Gas & Electricity Markets)

Ofwat (Water Services Regulation Authority)

The Energy Ombudsman

Citizens Advice

Consumer Council for Water (CCW)

Trading Standards


Competition and Markets Authority (CMA)


Department for Business Energy and Industrial Strategy (BEIS)

Energy UK

The Energy Networks Association

Smart Energy GB

Association of Meter Operators